Refund Policy

1. General Policy

All refund requests are evaluated fairly and on a case-by-case basis. By purchasing our services, you acknowledge that work may begin shortly after your order is confirmed. Once work has commenced, refund eligibility depends on the stage of the project and the amount of work completed.

Cancellation Before Work Begins

If you request to cancel your order before any work has started, you may be eligible for a full refund, less any applicable payment processing or administrative fees.

3. Cancellation After Work Has Started

If work has already begun, a partial refund may be issued based on the percentage of the project completed. Charges for completed milestones, consultations, research, editing, design, formatting, or other work already performed are non-refundable.

4. Custom Services

The following services are custom in nature and become non-refundable once work has started:

• Ghostwriting
• Editing and proofreading
• Book formatting
• Cover design and illustrations
• Publishing assistance
• ISBN registration
• Marketing and promotional services
• Website design and development
• Branding and graphic design

5. Digital Deliverables

Due to the nature of digital products, all delivered digital files, including manuscripts, eBooks, cover designs, graphics, and marketing materials, are non-refundable once they have been delivered or approved.

6. Revisions

Customer satisfaction is important to us. If a deliverable does not meet the agreed project requirements, we will make reasonable revisions in accordance with your purchased package before considering any refund request.

7. Client Delays

Projects delayed because of missing information, lack of communication, or failure to provide required materials by the client are not eligible for refunds. Projects inactive for more than 30 days may be placed on hold until communication resumes.

8. Third-Party Costs

Fees paid to third parties, including ISBN providers, printing services, advertising platforms, shipping carriers, marketplace fees, or publishing platforms, are non-refundable once incurred.

9. Refund Processing

Approved refunds will be processed using the original payment method within 7–14 business days, depending on your financial institution.

11. How to Request a Refund

To request a refund, please contact our support team and include:

• Your full name
• Order or invoice number
• Date of purchase
• Reason for your request
• Any supporting documentation

We will review your request and respond within 3–5 business days.

12. Policy Updates

Denver Publishers reserves the right to modify this Refund Policy at any time. Any changes will become effective immediately upon publication on our website.